Shipping policy

At Maisie Mooz, we are committed to getting your order to you as quickly and safely as possible. 

Processing Times 

All orders are processed within 1-3 business days after payment confirmation, During product launches, sales or holiday periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information. 

Shipping Within Australia 

We currently ship Australia-wide using trusted postal carriers. 

Estimated delivery times:

  • Standard Shipping: 3-8 business days 
  • Express Shipping: 1-4 business days 

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping - New Zealand Only 

We currently Ship to all regions across New Zealand using trusted postal carriers.

Estimated delivery times and costs:

  • Standard Shipping: $25.00 AUD
    • 5-10 business days 
  • Express Shipping: $50.00 AUD
    • 2-5 business days 

Free Standard Shipping is available on all standard orders over $120.00 AUD

    • 5-10 business days

Delivery timeframes are estimates and may vary due to customs processing or carrier delays. All prices are in Australian Dollars (AUD).

Customs & Duties — New Zealand

Orders shipped to New Zealand are generally not subject to import duties or taxes for orders under NZD $1,000, in line with New Zealand's low-value importation threshold.

For orders exceeding NZD $1,000, customs duties and GST may be assessed by New Zealand Customs. Any applicable charges are the responsibility of the customer and are not included in the order total or shipping cost at checkout.

Maisie Mooz is not responsible for delays caused by customs processing.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery process. 

Please allow up to 24 hours for tracking updates to appear.

Delay & Lost Parcels

While we do our best to ensure timely delivery, Maisie Mooz is not responsible for delays caused by postal carriers, customs, weather events, or other circumstances outside our control. 

If your parcel appears lost or significantly delayed, please contact us and we will assist where possible. 

Incorrect Shipping Information 

Please ensure all shipping details are entered correctly at checkout, Maisie Mooz is not responsible for orders shipped to incorrect addresses provided by the customer.

if you notice an error in your shipping address, contact us immediately at maisiemoozau@gmail.com 

Damaged Orders

if your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and products so we can follow up with courier and assist you promptly. 

Contact Us

For any shipping enquiries, please contact us at:

Support@maisiemooz.com 

or 

PO Box 189

GUNNEDAH NSW 2380

Thank you for supporting Maisie Mooz